Terms & Conditions

Upon registration, you implicitly declare to have read, understood and accept all the following terms and conditions.

For organisational and safety reasons all our trips are in a limited number, with a minimum and a maximum number of participants, and reservations are always required.
Reservations are made through the appropriate forms on this site. The data requested are: first name, surname, e-mail address and mobile phone number, as well as address and VAT/tax code, necessary for billing.
The data will be processed in compliance with current legislation (see our privacy policy)

If you are booking on behalf of several people, please provide the name of each participant and inform us about the presence of children or pets in your group.
The person who made the booking should inform the other members of his group about the program, clothing and equipment required.

For scheduled activities advance payments are not usually required.
We therefore ask you to book only if you are sure to take part and to notify us at least 24 hours in advance in case you suddenly have to give up, in order to allow us to free places for other people.

In all other cases, a down payment or the entire amount will be paid, according to the terms and conditions indicated in the event descriptions.
A regular invoice will always be issued and sent to the e-mail address provided.

Without payment of the requested amount, the reservation won’t be considered valid and no service will be provided.

Cancellation by us
We reserve the right to cancel the trip if a minimum number of participants has not been reached, providing at least 2 days’ notice in case of a day trip. Any sum paid may be used as credit valid for 365 days to take part to our future activities. If this is not possible, you will be fully refunded.
The trip could be cancelled with less than 2 days’ notice for adverse weather conditions or force majeure, which cannot be foreseen or resolved with reasonable advance.

The decision about the feasibility of the trip in this case will be up to the Guide.
Any sum paid will be refunded, unless the participant decides to use them as credit for future occasions, valid for 365 days.

If, for reasons of force majeure, the Guide decides to modify or shorten the itinerary, to protect the safety of the participants, no refund will be due.

Cancellation by the participant
The participant has the right to cancel the booking at any time by sending a cancellation email to info@wttreks.com.
If the cancellation is notified within the indicated booking deadline, the deposit payment will be fully refunded.
If the cancellation is notified after this deadline, and up to 3 days before departure, the deposit payment will be retained as a credit valid for 365 days to take part to our future activities, or it could be transferred to another participant in substitution.

No refund will be granted to those who withdraw with less than 3 days’ notice or do not show up at the start of the trip, or are excluded by the guide because considered in inadequate psychophysical conditions or with unsuitable clothing and equipment.

In case you are unable to take part because you tested positive for CoVid-19 or you are quarantined, we will grant you a voucher for an alternative date.
If you are unable to attend any of the alternative dates proposed, we will refund the amount paid.
However, we require you to promptly notify us of the inability to participate.

In case of inability to participate due to travel limitations imposed in the red or orange zone, we will refund the amount paid if you notify us within 5 days of departure, otherwise you will be granted a voucher for an alternative date.

Trekking, travels and tourist packages
For the organisation of trekking, travel and tourist packages, we collaborate with qualified Tour Operators, responsible for the technical direction, in order to protect the customer.
For these cases, please refer to the Terms and Conditions of the tour operator in charge.

Our guides are covered by a regular third party liability insurance with a maximum coverage of € 5,000,000.
Upon request, a personal accident insurance can be activated.
Insurance does not cover transfers or trips made with one’s own, someone else’s, private or public vehicles and lapses in case of non-compliance with the provisions of the Guide.

Hiking rules

Wild Tuscany Treks is a network of professional Nature and Walking guides who share the same values ​​and have many years of experience in leading groups.

Compliance with the rules listed below will allow each participant to better enjoy their experience together with us in nature.
Upon registration, you implicitly declare to have read, understood and accept all the following regulations.

As a participant, you have the right to receive detailed and truthful information in advance about the activity that will be carried out, the level of physical preparation required and the necessary equipment.

Meeting and transfers
Meeting place and time are indicated in the description of each event. Any transfers will be made with your own means. If this is not possible, please contact the Guide.
We recommend that you arrive 15 minutes in advance and notify the Guide in case of delay. The possibility of waiting for latecomers is not always guaranteed.
Any changes in the meeting place or time will be promptly communicated to each participant.

Medical information / declaration of physical fitness
Participants must be in good health and with physical fitness and experience appropriated to the grade indicated in the description of the activity. In case of doubt, please contact the Guide, providing any useful information for the correct assessment of your suitability.
Partecipants must inform us before the start about any situations that may require special attention. Similarly, people who use life-saving drugs or similar are required to inform the Guide before the start of the trip.
To protect the safety of the individual and the group, the Guide has the right to exclude, before the start, anyone who was deemed to be in unsuitable psychophysical conditions.

Clothing and equipment
Participants should have the correct footwear, clothing and equipment for the hike.
The suggested equipment is always indicated in the description of each trip or in the specific section.
If in doubt, please contact the Guide in advance.
The Guide reserves the right to exclude anyone who comes with clothing and equipment NOT suitable for the hike.

Rules of conduct
The Guide has the duty to conduct the group with diligence, prudence and skillness.
The pace will be calibrated to the type of group.
During the trip, the participants must comply with the instructions given by the Guide and maintain disciplined and prudent behavior, respecting people, things and the environment in general.

You must also:

  • follow the established path without preceding the Guide and without leaving the group;
  • collaborate with the Guide and inform him/her of any problems that may arise during the trip, in particular regarding your psychophysical conditions and equipment;
  • keep your own waste (including biodegradable organic waste) and dispose of it correctly at the end of the trip.

Each participant is personally responsible for any risky behavior for himself and for others, in particular in the event that he should take personal initiatives contrary to these regulations and / or to the decisions of the Guide.
The decisions of the Guide are final. If you refuse to comply with its provisions or decide to leave the group, the Guide will be released from any responsibility towards you.

Route changes and duration of the trip
In the event of unforeseen circumstances, the Guide may decide at any time to modify the program and itinerary, even substantially, to protect the safety and well-being of the group or a part of it.
The duration of the trip, indicated in the description, is to be considered indicative and depends on various factors, including the fitness of the single participants and the weather conditions.

Use of mobile phones
Partecipants are requested to make a moderate use of their mobile phone, respectful of other group members.

Photos and videos
Participants are informed that during the trip the Guide and/or other members of the group could take pictures and/or videos that portray them and that such material could be published on public domain sites or used by Wild Tuscany Treks for promotional purposes regarding their activities. Participation in the trip implies consent to publish the aforementioned material.
If you do not want to be photographed or filmed, inform the Guide on departure.
In case of use of the images by Wild Tuscany Treks, any minors present will be made appropriately unrecognizable, in compliance with current regulations.

Minors can participate only if accompanied by a parent or by an adult with parental authorization.

Dogs are generally allowed, except in Nature Reserves where it is forbidden and unless otherwise indicated in the description of the trip.
You are obliged, when booking, to notify the Guide of the presence of your dog.
During the trip you are the sole responsible for the conduct of your dog. You must always bring leash and a muzzle and make sure that your pet does not harm things, people or other animals.
It will be at the discretion of the Guide to confirm whether or not your dog can participate.

Weather conditions
The Guide will regularly check the weather forecast in the days preceding the hiking trip, so as to be able to make changes to the program or cancel the trip if the weather conditions won’t allow it to be carried out safely.
Unless otherwise indicated, decisions will be made at the latest the day before the trip.
The Guide can decide to change the itinerary just before the start or, if deemed necessary, during the trip.
Participants will be promptly informed of any changes.